Freshdesk
This page guides you through the process of setting up the Freshdesk source connector.
Prerequisites
To set up the Freshdesk source connector, you'll need the Freshdesk domain URL and the API key.
Set up the Freshdesk connector in Calabi Connect
- Log into your Calabi Connect account or navigate to the Calabi Connect dashboard.
- Click Sources and then click + New source.
- On the Set up the source page, select Freshdesk from the Source type dropdown.
- Enter the name for the Freshdesk connector.
- For Domain, enter your Freshdesk domain URL.
- For API Key, enter your Freshdesk API key.
- For Start Date, enter the date in YYYY-MM-DDTHH:mm:ssZ format. The data added on and after this date will be replicated.
- For Requests per minute, enter the number of requests per minute that this source allowed to use. The Freshdesk rate limit is 50 requests per minute per app per account.
- For Lookback Window, you may specify a number of days back from the current stream state to re-read data for the Satisfaction Ratings stream. This helps capture updates made to existing ratings after their initial creation. However, keep in mind that records updated before (stream_state - lookback_window) won't be synced. To ensure no data loss, we recommend using a full refresh. The default lookback window is set to 14 days.
- Click Set up source.
Supported sync modes
Supported Streams
Several output streams are available from this source:
- Agents
- Business Hours
- Canned Responses
- Canned Response Folders
- Companies
- Contacts (Native Incremental Sync)
- Conversations
- Discussion Categories
- Discussion Comments
- Discussion Forums
- Discussion Topics
- Email Configs
- Email Mailboxes
- Groups
- Products
- Roles
- Satisfaction Ratings
- Scenario Automations
- Settings
- Skills
- SLA Policies
- Solution Articles
- Solution Categories
- Solution Folders
- Surveys
- Tickets (Native Incremental Sync)
- Ticket Fields
- Time Entries
Performance considerations
The Freshdesk connector should not run into Freshdesk API limitations under normal usage. Create an issue if you encounter any rate limit issues that are not automatically retried successfully.
If you don't use the start date Freshdesk will retrieve only the last 30 days. More information here.